Orders
How to place an order?
Add the desired items to your cart and follow the checkout steps on ITAKAshop.com.
Can I modify or cancel my order after validation?
Contact our customer service as soon as possible. Changes depend on the preparation status of your order.
Delivery
What are the delivery times?
France: Receive your order within 24h, at home or at a pick-up point (for all orders ≤ 30kg received before 12:00 pm for delivery in Metropolitan France) - subject to availability.
Europe: 2 to 6 business days depending on the destination.
International: 3 to 10 business days depending on the destination.
Which carriers do you use?
We work with Chronopost, UPS, Dachser and Schenker.
How can I track my order?
A tracking link is sent by email as soon as your order is shipped.
Payment
Which payment methods are accepted?
Credit card, PayPal, installment payment via Alma (if eligible).
Is payment secure?
Yes, all transactions are encrypted using SSL protocol.
Returns & Refunds
Can I return a product?
Yes, within 14 days of receipt, provided the product is intact.
How to return a product?
Contact our customer service to receive the return procedure.
When will I be refunded?
Within 30 days of receipt of the return.
Products
A product is out of stock, will it be restocked?
Yes, only if the product is marked "coming soon".
Are the products guaranteed?
Yes, legal warranty of conformity.
Promo code
I have a promo code: how do I use it?
To use your promo code, enter it in the dedicated field on the cart page, then click "VALIDATE".
The corresponding discount will be automatically applied if your order meets the offer conditions.
A real-time check is carried out to confirm your cart’s eligibility.
Customer Service
How to contact us?
Phone: +33 (0)2 40 38 26 20
Contact form available on the website.