General Terms and Conditions of Sale applicable as of 09/30/2025
Article 1 – Identification
In what follows:
The Seller means the company SODIKART, a simplified joint-stock company (SAS) registered with the NANTES Trade and Companies Register under no. 320 922 800, whose registered office is located at 21 rue José Soriano, 44800 Saint Herblain – France.
The Buyer means the Seller’s customers, whether acting as professionals or consumers.
Article 2 – Scope – Communication – Acceptance
These General Terms and Conditions of Sale (hereinafter the “GTC”) constitute the sole framework for commercial negotiation between the Seller and the Buyer.
The purpose of the GTC is to define the conditions under which the Seller supplies its Products to Buyers and they apply, without restriction or reservation, to all sales concluded by the Seller with Buyers, either directly or via its online sales website www.itakashop.com (hereinafter the “Site”).
In accordance with Article L. 441-6, I paragraph 1 of the French Commercial Code, they are systematically provided to any Buyer who requests them, to enable the Buyer to place an order with the Seller. They are also available on the Site.
Any order for Products sent to the Seller implies the Buyer’s unconditional acceptance of these GTC, acknowledgment of having full knowledge thereof, and waiver of relying on any of its own general terms and conditions of purchase.
The Seller reserves the right to amend its GTC at any time. If so, the GTC applicable to the Buyer will be those in force on the date of the order.
Article 3 – Special terms of sale
Special terms granted to the Buyer apply only if they have been expressly agreed in advance and in writing by the Seller. Only the items explicitly mentioned in such express, prior, written agreement constitute a derogation from the GTC, which otherwise apply in full.
Article 4 – Definition, use, and availability of products
4.1. Product characteristics
The Products offered for sale by the Seller, in its brochures and catalogs as well as on the Site, are described as precisely and explicitly as possible. Since the choice and purchase of a Product are the sole responsibility of the Buyer, the Buyer must refer to the Product description, in the brochures, catalogs, or on the Site, to be aware of its essential characteristics before placing any order. It is also the Buyer’s responsibility to request further details if deemed necessary to ensure that the Product is suitable for the needs and use intended. Product photos, regardless of medium, are not binding.
4.2. Availability
The Product offers presented by the Seller in its brochures and catalogs as well as on its Site are valid while stocks last.
The Seller reserves the right, at any time, to remove or modify a Product without notice.
In the event of total or partial unavailability of Products after an order has been placed, the Buyer will be informed by email as soon as possible of the unavailability of the Product(s) and of the total or partial cancellation of the order.
In the event of a total or partial cancellation of the order:
- The Buyer’s order will be validated and their bank account will be debited for the full amount of the order;
- The Seller will contact the Buyer to inform them of the cancellation and offer to renew the order, excluding the unavailable Product;
- The Buyer will be delivered the available Products;
- The Buyer will be refunded the price of the unavailable Product ordered as soon as possible and, at the latest, within 30 days of payment of the sums paid.
In accordance with Article L. 121-11 of the French Consumer Code, the Seller reserves the right to refuse, for legitimate reasons, any order placed by a consumer Buyer that suggests they are conducting an economic activity related to the ordered Products or, more generally, including for a professional Buyer, any abnormal order within the meaning of the applicable case law.
Article 5 – Ordering on the Site
The Buyer may select one or more Products from the various categories offered on the Site.
Before confirming the order, the Buyer must check the details of the intended order and correct any errors.
After final confirmation of the order, the Buyer is deemed to have knowingly accepted the content and terms of the order, these GTC, the fact that the order implies a payment obligation on their part, as well as the prices, volumes, characteristics, quantities, and delivery times of the Products offered for sale and ordered by the Buyer.
Any order finally confirmed by the Buyer on the Site constitutes the conclusion of a distance sales contract between the Seller and the Buyer. Once the order is finally confirmed, the Buyer can no longer cancel it and the sale will be final (subject to the consumer Buyer’s right of withdrawal under the conditions set out in the section below “Right of withdrawal”).
Article 6 – Prices
Unless otherwise agreed in writing and in advance by the Seller, the sale prices of the Products are those in the price lists in force on the date of the order. These price lists may be modified at any time and without notice by the Seller. Prices are in EUROS including VAT, ex works, with shipping and packaging extra.
Article 7 – Payment
7.1. Deadlines
For Product orders placed on the Site, the price of the ordered Products, unless specifically agreed otherwise in writing by the Seller, is payable in full, in a single payment and without discount at the time the order is placed by the Buyer, regardless of the delivery method chosen.
7.2. Methods
For Product orders placed on the Site, the Buyer may pay the price of the ordered Products using one of the following methods:
- by bank card;
- by gift vouchers (conditions: non-cumulative; reserved for consumer accounts);
- by PayPal.
7.3. Payment in installments with Alma
- Payment in three installments is available via the partner Alma. Payment security is ensured by Alma and its providers. All payments are protected by 3D Secure.
- The Seller offers Buyers Alma’s credit service for paying for their purchases and executing payment. This is subject to the Buyer’s acceptance of the GTC.
- Purchase amount: only purchases between 300 and 2000 euros are eligible for payment with Alma. The Seller accepts payment in 3 installments only.
- Fees: when paying in 3 installments with Alma, the Buyer pays no fees. Fees are borne by the Seller.
- Alma is an e-payment manager and issues an electronic certificate that constitutes proof of the amount and date of the transaction in accordance with Articles 1316 et seq. of the French Civil Code.
- Payment: the Seller gives prior acceptance to the granting of credit concluded between Alma and the Buyer in accordance with Article L312-46 of the French Consumer Code. If Alma agrees to grant the Buyer credit, the amount will be paid by credit pursuant to Article L312-45 of the French Consumer Code. Any refusal by Alma to grant credit for an order may result in cancellation of that order, unless the Buyer agrees to pay in full.
- Termination: any termination of the GTC binding the Seller and the Buyer results in the termination of the credit agreement between Alma and the Buyer. In the event of withdrawal, Buyers’ fees and interest will be refunded in accordance with the regulations.
- Refund: for any refund request to the Seller, the refund will be made within one month.
- Accepted countries: Austria, Belgium, Germany, Spain, France, Ireland, Italy, Luxembourg, the Netherlands, and Portugal.
7.4. VAT exemption for deliveries/invoicing outside the European Union and French overseas territories
Article 262-I of the French General Tax Code exempts from VAT the supply of goods dispatched or transported by the seller (the actual consignor within the meaning of customs regulations) or on their behalf outside the European Union, as well as services directly related to export.
Article 8 – Late or non-payment
Any amount not paid by the Buyer by the due date shown on the invoice may, by operation of law and without any prior formal notice being necessary, bear late-payment interest calculated at the statutory rate in force from the day following the due date.
In the event of continued non-payment, the Seller reserves the right to:
- suspend performance and delivery of current orders;
- after a formal notice remaining without effect for a period of eight (8) days, declare the sale automatically terminated.
These provisions do not prevent the application of the statutory warranties recalled in these General Terms and Conditions of Sale.
Article 9 – Personal data
Pursuant to French Law no. 78-17 of January 6, 1978 as amended by Law no. 2004-801 of August 6, 2004 on information technology, files and freedoms, on 04/06/2015 the Seller made a prior declaration (declaration no. 10 86 86 3) to the French Data Protection Authority (CNIL) for the processing it carries out on personal data concerning its Buyers, in accordance with Simplified Standard no. 48 (CNIL Deliberation no. 2005-112 of June 7, 2005 creating a simplified standard on automated processing of personal data relating to the management of customer and prospect files – Official Journal no. 149 of June 28, 2005).
For purchases made directly on the Site, the Seller collects and processes personal data, as well as manages its cookies policy. These cookies make it possible to track the Buyer’s browsing, update the basket, recognize the Buyer on the next visit, and secure the login.
Article 10 – Delivery
10.1. Terms
Delivery is made in accordance with the order by handing over to a carrier at the Seller’s premises.
Regardless of the delivery method chosen by the Buyer, the Products ordered under the GTC will be delivered to the address indicated by the Buyer as the delivery address on the relevant order. The Buyer must provide the precise details of the delivery address and is responsible for any inaccuracy or error in this respect.
10.2. Lead time
Delivery times depend on Product availability, the selected delivery service, and the delivery address indicated by the Buyer.
Exceeding delivery times may not give rise to any damages of any kind for the Buyer, nor to any set-off or cancellation of current orders.
10.3. Statutory provisions in case of exceeding delivery times
In accordance with Articles L. 216-2 and L. 216-3 of the French Consumer Code, in the event of exceeding the delivery time indicated in the order placed by a consumer Buyer, for any reason other than force majeure or the Buyer’s act, the Buyer may cancel their order in the following cases:
- after sending a formal notice to the Seller’s Customer Service to make delivery within an additional reasonable period and where such formal notice has had no effect;
- if the Buyer proves that the delivery time was an essential condition of the Order.
The formal notice or request to cancel the order must be sent by the Buyer to the Seller by registered letter with acknowledgment of receipt, to the contact details indicated in the “Identification” article above.
In the event the sales contract is terminated under the above conditions, the Seller will refund the Buyer all sums paid, no later than 14 days following the date on which the contract was rescinded.
Article 11 – Acceptance
The Buyer must check the apparent condition of the parcel and the Products upon delivery.
In case of any anomaly concerning the parcel (damaged, opened, etc.) or the ordered Products (missing, damaged, defective, non-conforming, etc.), the Buyer must imperatively report the observed damage or shortages and submit all claims and reservations to the Seller’s Customer Service by email as soon as possible and no later than within 3 business days from receipt of the Products.
The Buyer must also report this anomaly to the carrier by noting reservations with the delivery person on the transport slip at the time of delivery.
It is the Buyer’s responsibility to provide any evidence of the existence of defects or anomalies (including photographs) and to allow the Seller every facility to ascertain such defects and to remedy them.
After the 3 business days following receipt of the Products and in case the Buyer fails to comply with these formalities, no claim will be validly accepted and the Products delivered by the Seller will be deemed free of any apparent defect and compliant with the order, both in quantity and quality.
Article 12 – Returns
Without prejudice to the consumer Buyer’s right of withdrawal, any return of a Product must be subject to the Seller’s prior written agreement. Any Product returned without such agreement will be held at the Buyer’s disposal and will not give rise to a credit note or any compensation.
Return costs and risks are borne by the Buyer.
No return will be accepted after a period of 14 days from the date of receipt of the Products.
Returned Products must be in their original packaging, unused, and accompanied by the return slip provided by the Seller.
If, after receipt and inspection, the Seller confirms the Product’s non-conformity or defect, an exchange or a credit note will be issued, at the Seller’s discretion.
Article 13 – Transfer of ownership
Title to the Products shall pass to the Buyer only after full payment of the price by the latter.
Article 14 – Right of withdrawal
In accordance with Article L. 221-18 of the French Consumer Code, the Buyer has 14 days from receipt of the Product ordered via the Seller’s website to exercise the statutory right of withdrawal from the Seller, without having to provide any reason.
The Buyer must inform the Seller, within the aforementioned 14-day period, of the decision to withdraw by sending a withdrawal form— a template of which appears at the end of these GTC— by email or by post.
The Buyer must then return the Product to the Seller in perfect condition, without undue delay and, at the latest, within 14 days following notification of the decision to withdraw, using the original packaging and sending the parcel by registered mail with acknowledgment of receipt to the Seller’s address.
In accordance with Article L. 221-23 of the French Consumer Code, the direct costs of returning the Product are borne by the Buyer.
If the Buyer exercises the right of withdrawal in the form and within the time limits provided for in this article, the Buyer may obtain from the Seller a refund of the price of the returned Product as well as the delivery costs of the order, at the latest within 14 days from the date on which the Seller was informed of the Buyer’s decision to withdraw.
The Seller may defer the refund until the Product subject to withdrawal has been recovered or until the Buyer has provided proof of dispatch of the Product, whichever occurs first.
The Seller will make this refund using the same payment method used by the Buyer for the initial transaction, unless the Buyer expressly agrees to the use of another method and provided that the refund does not incur any fees for the Buyer.
The right of withdrawal does not apply to Products made to the Buyer’s specifications or clearly personalized, as well as Products unsealed by the Buyer after delivery and which cannot be returned for reasons of hygiene or health protection.
Article 15 – Intellectual property
All elements contained in the Seller’s catalogs, commercial or technical brochures, quotations, projects and studies, as well as on the Seller’s Site— including but not limited to the general structure, texts, photographs, images whether animated or not, and downloadable elements— are and remain the exclusive intellectual property of the Seller.
Any total or partial reproduction, modification, or exploitation, for any purpose and on any medium whatsoever, of the elements of the Seller’s catalogs, commercial or technical brochures, or any content on the Seller’s Site, without the Seller’s express prior written consent, is strictly prohibited.
Any simple or hypertext link to the Seller’s Site is strictly prohibited, unless expressly authorized in writing and in advance by the Seller.
Article 16 – Statutory warranties
16.1. Legal warranty of conformity
The Seller is liable for lack of conformity of the products sold under the conditions of Articles L217-3 et seq. of the French Consumer Code.
- The Buyer has a period of 2 years from delivery of the goods to take action;
- The Buyer may choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L217-12 of the French Consumer Code;
- The Buyer is exempted from proving the existence of the lack of conformity of the goods during the 24 months following delivery of the goods (12 months for second-hand goods).
16.2. Legal warranty against hidden defects
The Seller is liable for hidden defects in the item sold that render it unfit for the use for which it is intended, or that so diminish this use that the Buyer would not have acquired it, or would only have given a lower price for it, if such defects had been known (Articles 1641 et seq. of the French Civil Code).
The Buyer has a period of 2 years from the discovery of the defect to take action. The Buyer may choose between rescission of the sale or a reduction in the sale price, in accordance with Article 1644 of the French Civil Code.
16.3. Commercial warranty (if applicable)
Independently of the statutory warranties recalled above, certain products may benefit from a specific commercial warranty, as specified where applicable on their product sheet. This contractual warranty does not deprive the Buyer of statutory rights.
Article 17 – Liability
The Seller may not be held liable for non-performance or improper performance of the contract due either to the Buyer, or to the unforeseeable and insurmountable act of a third party to the contract, or to force majeure as defined by French case law.
The Seller’s liability may not be engaged for:
- inconveniences or damages inherent to the use of the Internet, such as interruption of service, external intrusion, the presence of computer viruses;
- inappropriate or non-compliant use of the products by the Buyer.
These limitations do not deprive the Buyer of the legal protection granted by the legal warranty of conformity (Articles L217-3 et seq. of the French Consumer Code) and the legal warranty against hidden defects (Articles 1641 et seq. of the French Civil Code).
Article 18 – Use of the customer account for online sales
The Buyer undertakes to maintain the security of online transactions, in particular by not disclosing the login and/or password to anyone; these must be strictly personal. In this respect, the Seller cannot be held liable for any disclosure by the Buyer of information concerning the Buyer to any person who has used the Buyer’s login and/or password.
Use of the Buyer’s login and/or password will constitute proof of the Buyer’s identity, and the provision of a bank card number and final validation of the order will constitute proof of acceptance of the order and of the corresponding amounts being due.
The Seller may not in any case be held liable in the event of fraudulent use of this information.
Unless proven otherwise, the data recorded in the Seller’s computer system constitute proof of all communications, orders, and payments between the Buyer and the Seller.
Article 19 – Force majeure
The Seller’s liability may not be engaged in the event of delay in performance or non-performance of its obligations due to unforeseen circumstances or events beyond its control, including but not limited to natural events, acts or actions of governmental or public authorities, labor disputes, fires, or inability to procure supplies.
Article 20 – Miscellaneous provisions
If one or more provisions of the GTC are held to be invalid or declared as such pursuant to a law, a regulation, or following a final decision by a competent court, the other provisions shall remain in full force and effect.
Failure by the Seller or the Buyer to enforce any breach by the other party of any of the obligations referred to in the GTC shall not be construed for the future as a waiver of the obligation in question.
Article 21 – Applicable law
By express agreement, these GTC and the transactions arising therefrom are governed exclusively by French law, regardless of the Buyer’s country of residence, the place where the order is placed, or the place of delivery of the Products.
Article 22 – Claims – Disputes
For any claim relating to a Product order, the Buyer is invited to contact the Seller’s Customer Service:
- By phone: +33 (0)2 40 38 26 20
- By email: contact@itakashop.com
All disputes to which the purchase and sale transactions concluded pursuant to these GTC may give rise, concerning their validity, interpretation, performance, termination, consequences and aftermath, in summary proceedings or on the merits, even in the event of multiple defendants, and which could not be resolved amicably between the Seller and the Buyer, shall fall within the exclusive jurisdiction of the competent French courts pursuant to the rules set out by the French Code of Civil Procedure.
Appendix – Withdrawal form
Please complete and return this form only if you wish to withdraw from your order placed on the site www.itakashop.com, except for exclusions or limits to the exercise of the right of withdrawal provided for in the applicable GTC.
To:
ITAKAshop Customer Service
21 rue José Soriano
44800 Saint Herblain
FRANCE
Or by email: contact@itakashop.com
I hereby notify you of my withdrawal from the contract for the sale of the goods described below:
Ordered on …………………………………… / Received on ………………………………… (*)
Order number: ……………………………………………………………………
Name of consumer(s): ………………………………………………………………
Address of consumer(s): ………………………………………………………………
…………………………………………………………………………………………………………
Signature of consumer(s) (only if this form is notified on paper):
Date: ………………………………………………………………
(*) Delete as appropriate